The enVy Pillow 90 Night Promise

We are so confident that you will fall in love with your new enVy pillow that we offer this 90 night guarantee.  If for some reason you cannot adjust to the dreamy anti-aging benefits and unparalleled therapeutic support provided by your new enVy Pillow, we will gladly accept your return shipment of the enVy® Pillow for refund.

Although we are sad to hear your pillow wasn’t the pillow of YOUR dreams we are thrilled to take your pillow back, sanitize it, redress it and donate it to our local women’s shelter : ) Thank you for helping us give someone a safe place to land xo

The enVy Pillow Return Instructions:

  1. In the unlikely event that things didn’t work out between you and your envy pillow, you may return it within 90 nights from purchase date for refund.
  2. Our return promise applies to the full size enVy Pillows ONLY. All other enVy products such as pillowcases and the travel pillow are NON REFUNDABLE.
  3. PLEASE send an email directly to us at help@envypillow.com with all the requested information below within 90 Nights of purchase.

You will receive an RMA along with the shipping address and complete instructions by email within 2 business days.

    • Indicate the reason for your return request… and we would love your feedback!
    • If purchased online…provide the online Order number you received at time of purchase.
    • If purchased from one of our participating stores please provide the store information, proof of purchase and date of purchase.

Note: this guarantee is at the discretion of clinics as to their own return policies

  • The enVy pillow must be returned in original package and all components in an appropriate box or bag.
  • You must include original receipt /proof of purchase
  • You are responsible for cost of shipping to the address provided, we do not provide prepaid postage labels
  • *Returns from the USA, please place value of returned pillows at $10 so as to avoid unnecessary brokerage fees. Returned pillows are no longer saleable and do not have the original purchase value

4. After we receive your return please allow 7 to 10 days for your refund (*which is product price plus tax) to be processed and credited back to the original method of payment.

Manufacturer’s Warranty

Should you receive defective products, the return is covered under the Limited Warranty

SHIPPING

All orders are shipped from our Pillow factory in Canada

We try our best to ship all across the globe. We currently offer Free Shipping for orders over $50 to the continental USA and Canada.

Continental USA Orders: (except Alaska, Hawaii, Puerto Rico)

  • FREE shipping on all orders over $50
  • 5 – 10 business days delivery timing
  • Flat fee of $29.95 for orders to Alaska, Hawaii, & Puerto Rico

Canada Orders: 

  • FREE shipping on all orders
  • 3 – 7 business days delivery timing

International Orders:

  • Shipping rates start at $39.99 for International orders
  • 7 – 14 business days delivery timing

Additional Import Costs

Orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such fees as well as customs clearance charges once a shipment reaches the recipient’s country. Customs policies vary widely from country to country, you should contact your local customs offices for more details. When custom clearance procedures are required, it can cause delays beyond our original delivery estimates.

If you have any problems finding your locations on our website please feel free to email us .